Customer service representative part time Job Description
Customer service representative part time Job Description Template
A customer service representative part-time role involves assisting customers with inquiries, resolving complaints, and providing product or service information. The position requires excellent communication and problem-solving skills, as well as the ability to work flexible hours and manage multiple tasks simultaneously.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Maintain accurate and complete records of customer interactions, including complaints and resolutions.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Process customer orders, returns, and exchanges according to company policies and procedures.
- Stay up-to-date on product knowledge and company policies in order to provide accurate information to customers.
- Collaborate with other customer service representatives and departments to ensure customer satisfaction.
- Provide feedback to management on customer trends and issues to improve overall customer experience.
Requirements:
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving skills and ability to think creatively
- Comfortable working in a fast-paced environment
- Customer-oriented mindset with a focus on providing excellent service
- Previous experience in customer service preferred
- Availability to work flexible hours, including weekends and holidays
- Proficient in basic computer skills and ability to learn new software quickly