Concierge – Full-time

Concierge – Full-time Job Description Template

Our company is looking for a Concierge – Full-time to join our team.

Responsibilities:

  • Greets each client and guest at the entrance to the dining room during meal service;
  • Ensures the front lobby and front of the building is in good repair and free of debris from corner to corner;
  • Communicates to all clients, guests, and employees in a professional manner;
  • Coordinates all taxi and courtesy shuttle bookings for clients and communicates to chauffeur as appropriate;
  • Provides all lobby services to in a courteous, efficient and accurate manner;
  • Keeps up to date on current events to open discussions with clients;
  • Displays knowledge of all services, facilities and features of Parkland and promotes the services and facilities to clients as appropriate;
  • Receives all incoming packages/deliveries to the facility;
  • Takes reservations for restaurant guests, books events or multi-purpose rooms, etc. for client functions;
  • Maintain a visible and accessible profile;
  • Manages client relations and provides excellent service to all clients and guests;
  • Assists clients and families with luggage, parcels, and arranges carts/dollies as necessary;
  • Acts as coverage for the Front Desk reception area and performs all functions necessary in that role;
  • Maintains access control to the building and manages the main entrance in cooperation with the Front Desk Attendant;
  • Anticipates and responds to all client issues/situations promptly and takes appropriate action to rectify concerns.

Requirements:

  • Strong computer literacy skills (including word processing, spreadsheet and database software);
  • Ability to work independently with confidence;
  • Grade 12 or equivalent;
  • Ability to work a schedule of flexible hours/shifts – evening and weekends;
  • Excellent written and verbal communication skills;
  • Previous Concierge experience required.