Client Services Specialist Job Description Template
Our company is looking for a Client Services Specialist to join our team.
Responsibilities:
- Provide customer service to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner;
- Enter enrollments, terminations, amendments, salary and status changes into internal systems;
- Provide support to Account Manager, including the set-up of new groups, customer service and administration;
- Prepare and maintain booklets and client admin kits;
- Ensure necessary client tools are prepared and delivered prior to plan implementation;
- Interact with customers to provide information in response to inquiries about products and services;
- Assist clients with claims and on-line processing.
Requirements:
- Client focused with an unwavering commitment for service excellence;
- Ability to multi-task and prioritize to meet client and internal needs;
- Excellent problem solving and troubleshooting skills;
- College or University Degree with two(s) years of experience in the group benefits industry;
- Excellent communication skills, both written and verbal;
- Experience with benefit administration systems.