Client service representative Job Description
Client service representative Job Description Template
Client Service Representatives foster relationships with clients, addressing inquiries and resolving issues promptly. Responsibilities encompass managing client accounts, processing orders, and providing product information, ensuring optimal client satisfaction.
Responsibilities:
- Attend to customer inquiries and concerns via phone, email, or chat
- Provide accurate and timely information to customers regarding company products and services
- Handle customer complaints and escalate complex issues to the appropriate department
- Update customer accounts and maintain accurate records of customer interactions
- Work with other departments to resolve customer issues and provide effective solutions
- Identify opportunities to upsell or cross-sell company products and services to customers
- Participate in training sessions to continually improve customer service skills
- Meet and exceed individual and team performance targets for customer satisfaction and retention
Requirements:
- Excellent communication skills - both verbal and written
- Ability to multitask and work well under pressure
- Strong problem-solving and decision-making skills
- Experience in customer service or a related field
- Ability to handle difficult customers and resolve conflicts in a professional manner
- Attention to detail and strong organizational skills
- Proficiency in relevant computer software and programs
- Positive attitude, team player, and willingness to learn and adapt to new situations