Call Centre Representative

Call Centre Representative Job Description Template

Our company is looking for a Call Centre Representative to join our team.


  • Computer skills to produce reports, documents and presentations;
  • Requires an understanding of inter-related work processes to be able to adapt to differing assignments;
  • Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management;
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required;
  • Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles;
  • Knowledge of logistic procedures in a retail call centre environment;
  • Provides routine information to coordinate the assignments and work procedures of others;
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone;
  • Draws on a number of known options to solve problems and to develop improvements;
  • Minimum High School Graduation diploma or equivalent level of education.


  • Strong verbal and written communication and phone skills are a must;
  • High level of efficiency with exceptional attention to detail;
  • Ability for flexible hours;
  • Willingness to take on ad hoc assignments;
  • Ability to read, write and speak English combined with an excellent command of English grammar, punctuation and spelling;
  • Ability to prioritize and balance competing interests;
  • Proven strong time management and exceptional organizational skills;
  • Strong skills in handling multiple assignments, deadlines and high pressure situations;
  • Minimum 2 years call centre/administration experience;
  • Able to work at accelerated pace as required;
  • High School Graduate preference given to Post-secondary education;
  • Strong data entry skills;
  • Superior computer skills using Windows and Office 2013.