Bilingual Customer Digital Care Rep Job Description Template
Our company is looking for a Bilingual Customer Digital Care Rep to join our team.
Responsibilities:
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information;
- Confirms understanding of customer needs, issues, and requests;
- Retains customers who call to cancel services by probing for cancellation reasons and offering alternatives.
Requirements:
- Reacts well under pressure and treat others with respect;
- Manages multiple-simultaneous customer interactions online;
- Excellent verbal, written and analytical skills in both English and French languages;
- Focuses on solving conflicts and listening to others without interrupting;
- Works efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards;
- Proficiency in MS Office;
- Adapts and able to deal with frequent changes in the work environment;
- Utilize multiple applications (4+) on one or more screens;
- Is consistently at work and on time;
- Possesses an energetic and tenacious achievement orientation;
- Manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments;
- Good time management skills to prioritize and plan work activities;
- Balances team and individual responsibilities and helps build a positive team spirit;
- Strong Keyboarding Skills WPM;
- Identifies and resolves problems in a timely manner.