Bilingual Customer Digital Care Rep Job Description

Bilingual Customer Digital Care Rep Job Description Template

Our company is looking for a Bilingual Customer Digital Care Rep to join our team.

Responsibilities:

  • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information;
  • Confirms understanding of customer needs, issues, and requests;
  • Retains customers who call to cancel services by probing for cancellation reasons and offering alternatives.

Requirements:

  • Reacts well under pressure and treat others with respect;
  • Manages multiple-simultaneous customer interactions online;
  • Excellent verbal, written and analytical skills in both English and French languages;
  • Focuses on solving conflicts and listening to others without interrupting;
  • Works efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards;
  • Proficiency in MS Office;
  • Adapts and able to deal with frequent changes in the work environment;
  • Utilize multiple applications (4+) on one or more screens;
  • Is consistently at work and on time;
  • Possesses an energetic and tenacious achievement orientation;
  • Manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments;
  • Good time management skills to prioritize and plan work activities;
  • Balances team and individual responsibilities and helps build a positive team spirit;
  • Strong Keyboarding Skills WPM;
  • Identifies and resolves problems in a timely manner.