Assistant service manager Job Description
Assistant service manager Job Description Template
An Assistant Service Manager oversees daily operations, coordinates staff, and ensures customer satisfaction. Responsibilities include managing service team, handling complaints, and implementing strategies for improved service.
Responsibilities:
- Assist the service manager in planning and coordinating the daily operations of the service department
- Supervise service personnel, ensuring that they provide quality service to customers
- Resolve customer complaints and concerns in a timely and satisfactory manner
- Ensure that service orders are processed accurately and efficiently
- Assist in the recruitment and training of service personnel
- Monitor and maintain inventory levels of parts and supplies
- Assist in developing and implementing policies and procedures to improve the overall efficiency of the service department
- Provide regular reports to the service manager regarding departmental performance and customer satisfaction
Requirements:
- Bachelor's degree in business administration or related field.
- At least 2 years of experience in customer service or related field.
- Strong leadership and managerial skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of industry-specific software and tools.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills and ability to handle difficult situations.
