Analyst, Engineering Run (Charlottetown) Job Description Template
Our company is looking for a Analyst, Engineering Run (Charlottetown) to join our team.
Responsibilities:
- Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed;
- Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead;
- Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients;
- Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner;
- Maintain system support documentation for all supported applications, ensuring it is kept up to date;
- Assist with small enhancements on supported systems from time to time;
- Assist with developing improvements to team processes and procedures;
- Investigate application issues with third party vendors or systems when appropriate;
- Degree or commensurate work experience.
Requirements:
- Excellent verbal and written skills;
- Must have good organization and planning skills – capable of managing own workload;
- Ability to pick up new technology independently;
- Must have strong problem solving capabilities with an analytical, methodical approach;
- Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service;
- Must be capable of communicating and negotiating effectively with all levels of user. Ability to communicate well both verbally and in writing;
- Enjoy challenging work and have a strong desire to learn and progress (motivated enough to self learn);
- Must have a strong desire to learn and progress (motivated enough to self-learn);
- Have the ability to manage conflict;
- Must have good organization and planning skills;
- Be able to work under pressure and multi-task while remaining professional and courteous;
- Financial Services domain experience a plus;
- Ability to analyze requirements / problems and to propose innovative but workable solutions;
- Team player;
- Be able to work under pressure and multi-task.