The Customer Success Strategic Manager leads a team of account managers dedicated to meeting the operational needs of assigned client segment. Manages and develops client accounts to initiate and maintain good client relationships. Being a Customer Success Strategic Manager typically requires a bachelor’s degree. Coordinates and communicates with marketing persons to enhance product performance and broaden sales channels. In addition, Customer Success Strategic Manager typically reports to a head of a unit/department. The Customer Success Strategic Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Success Strategic Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Strategic Customer Success Manager Job Description Template
Our company is looking for a Strategic Customer Success Manager to join our team.
Responsibilities:
- Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction.
Requirements:
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy;
- Ability to successfully manage/execute multiple projects simultaneously;
- Strong focus on customer satisfaction;
- Efficient problem-solving abilities;
- Strong listening and communication skills;
- Strong organizational and time management skills.