Shop manager Job Description
Shop manager Job Description Template
A shop manager oversees the daily operations of a retail store, ensuring smooth functioning and maximum customer satisfaction. Responsible for managing staff, inventory, sales targets, and maintaining store standards. They supervise, strategize, and implement tasks that drive businesses forward.
Responsibilities:
- Managing daily operations of the shop and ensuring it runs efficiently
- Developing and implementing strategies to increase sales and profitability
- Recruiting, training, and supervising staff members
- Creating and maintaining a positive work environment for employees
- Ensuring the shop meets all health and safety regulations
- Managing inventory and ordering supplies as needed
- Creating and implementing marketing and promotional campaigns to attract new customers
- Providing excellent customer service and resolving any customer complaints or issues
Requirements:
- At least 3 years of experience in retail management
- Ability to manage and motivate a team of sales associates
- Strong communication and interpersonal skills to interact with customers, suppliers, and employees
- Excellent problem-solving skills to handle customer complaints and resolve operational issues
- Knowledge of inventory management, visual merchandising, and sales analysis
- Ability to create and execute sales strategies to meet revenue targets
- Proficiency in using point of sale (POS) systems and Microsoft Office applications
- Flexibility to work on weekends and holidays as per business requirements.