ServiceNow Technical Delivery Lead Job Description Template
Our company is looking for a ServiceNow Technical Delivery Lead to join our team.
Responsibilities:
- Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate;
- Lead upgrade initiatives and ensure platform currency;
- Ensure efficient solution design; review and weigh in on solution design from the team and vendors;
- Liaise with vendors to ensure smooth post implementation support;
- Ensure proper documentation of ServiceNow solutions according to standards;
- Keep up-to-date on ServiceNow functionality and make recommendations on how new features can be used to enhance business processes;
- Continuously improve methods and practices to achieve increased quality and value delivery;
- Report and analyze metrics on throughput, cycle time, flow efficiency;
- Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions;
- Build strong relationships with business stakeholders; manage issues through closure;
- Manage the ServiceNow end-to-end delivery team ensuring maximum and efficient delivery of value;
- Lead ServiceNow incident management, service requests and initiatives delivery.
Requirements:
- Excellent interpersonal relations and demonstrated ability to effectively work with multiple stakeholders;
- ServiceNow Certified System Administrator (CSA) certification;
- Thorough understanding of ITIL processes and ITSM;
- 5+ years experience in solutions delivery with proven experience in agile technical practices and work management (ex. Kanban);
- Follow all Safe Job Procedures, Safe Work Practices, and Company Rules;
- If hired, a Criminal Background Check will be required;
- 2+ years in a ServiceNow delivery leadership role;
- Legally eligible to work in Canada;
- Ability to coach team members in end-to-end delivery;
- Experience with the base platform, IT Service Management modules implementation, CreateNow a must;
- 2+ years ServiceNow technical hands-on experience to code, configure and build complex solutions.