Service manager Job Description

Service manager Job Description Template

A Service Manager oversees daily operations in a service-oriented business, ensuring customer satisfaction, managing team members, and developing business strategies. Responsibilities include staff training, budgeting, and maintaining high service standards.

Responsibilities:

  • Oversee all aspects of the service department, including customer service, repairs, and maintenance.
  • Develop and implement strategies to improve service quality and customer satisfaction.
  • Manage and train a team of service technicians and support staff.
  • Monitor service operations to ensure they are efficient, effective, and profitable.
  • Collaborate with sales and marketing teams to identify opportunities for service growth.
  • Maintain inventory of service parts and equipment, and order supplies as needed.
  • Ensure compliance with all safety regulations and company policies.
  • Provide regular reports and updates to senior management on service department performance and goals.

Requirements:

  • Excellent communication skills to effectively interact with customers and team members
  • Proven ability to manage a team and motivate them towards achieving organizational goals
  • In-depth knowledge of service management principles and practices to ensure efficient service delivery
  • Strong problem-solving skills to identify and resolve issues in a timely manner
  • Good understanding of financial management to ensure profitability and cost-effectiveness
  • Ability to develop and implement service policies and procedures that enhance customer satisfaction
  • Proficient in using service management software and tools to monitor performance and generate reports
  • Bachelor's degree in business administration, management or a related field, with at least 5 years of experience in service management