Service manager Job Description
Service manager Job Description Template
A Service Manager oversees daily operations in a service-oriented business, ensuring customer satisfaction, managing team members, and developing business strategies. Responsibilities include staff training, budgeting, and maintaining high service standards.
Responsibilities:
- Oversee all aspects of the service department, including customer service, repairs, and maintenance.
- Develop and implement strategies to improve service quality and customer satisfaction.
- Manage and train a team of service technicians and support staff.
- Monitor service operations to ensure they are efficient, effective, and profitable.
- Collaborate with sales and marketing teams to identify opportunities for service growth.
- Maintain inventory of service parts and equipment, and order supplies as needed.
- Ensure compliance with all safety regulations and company policies.
- Provide regular reports and updates to senior management on service department performance and goals.
Requirements:
- Excellent communication skills to effectively interact with customers and team members
- Proven ability to manage a team and motivate them towards achieving organizational goals
- In-depth knowledge of service management principles and practices to ensure efficient service delivery
- Strong problem-solving skills to identify and resolve issues in a timely manner
- Good understanding of financial management to ensure profitability and cost-effectiveness
- Ability to develop and implement service policies and procedures that enhance customer satisfaction
- Proficient in using service management software and tools to monitor performance and generate reports
- Bachelor's degree in business administration, management or a related field, with at least 5 years of experience in service management