Key account manager Job Description

Key account manager Job Description Template

A Key Account Manager cultivates and maintains relationships with high-value clients, ensuring their satisfaction and retention. Responsibilities include strategic planning, problem-solving, and coordinating with internal teams to deliver exceptional service.

Responsibilities:

  • Develop and maintain strong relationships with key clients
  • Understand client needs and provide solutions to meet their objectives
  • Identify new business opportunities and generate revenue growth
  • Collaborate with internal teams to ensure timely and successful delivery of services
  • Prepare reports and forecasts for management on key account activity
  • Stay up-to-date with industry trends and competitor activities
  • Manage and resolve any issues or concerns raised by clients
  • Ensure customer satisfaction and retention through regular communication and follow-up

Requirements:

  • Proven experience as a key account manager or relevant role
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to build and maintain strong, long-lasting customer relationships
  • Demonstrated ability to negotiate and close deals
  • Experience in creating and implementing sales strategies
  • Proficient in using CRM software and Microsoft Office
  • Bachelor's degree in business administration, marketing, or relevant field (Master's degree preferred)