Key account manager Job Description
Key account manager Job Description Template
A Key Account Manager cultivates and maintains relationships with high-value clients, ensuring their satisfaction and retention. Responsibilities include strategic planning, problem-solving, and coordinating with internal teams to deliver exceptional service.
Responsibilities:
- Develop and maintain strong relationships with key clients
- Understand client needs and provide solutions to meet their objectives
- Identify new business opportunities and generate revenue growth
- Collaborate with internal teams to ensure timely and successful delivery of services
- Prepare reports and forecasts for management on key account activity
- Stay up-to-date with industry trends and competitor activities
- Manage and resolve any issues or concerns raised by clients
- Ensure customer satisfaction and retention through regular communication and follow-up
Requirements:
- Proven experience as a key account manager or relevant role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to build and maintain strong, long-lasting customer relationships
- Demonstrated ability to negotiate and close deals
- Experience in creating and implementing sales strategies
- Proficient in using CRM software and Microsoft Office
- Bachelor's degree in business administration, marketing, or relevant field (Master's degree preferred)