Junior Service Advisor Job Description Template
Our company is looking for a Junior Service Advisor to join our team.
Responsibilities:
- Maintain Customer Satisfaction scores at or above company standards;
- Maintain good working relationship with factory(s) and foster positive employee relations;
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled;
- Encourages compliance with applicable laws and regulations;
- Distribute work between technicians efficiently;
- Answer technical questions about vehicle problems, warranties, services, and repairs;
- Ensure the daily inventory of technicians’ time is consistently sold to service customers;
- Reinforces company policies and adheres to company standards.
Requirements:
- Team oriented and self-motivated;
- Able to work with little supervision;
- Professional, well-groomed personal appearance;
- Fantastic communication skills with your customers;
- Demonstrated ability to manage mulitple tasks;
- Strong record of positive customer satisfaction results;
- Valid driver’s license and clean driving record;
- Time management skills.