IT Help Desk Technician, BC Branch Job Description Template
Our company is looking for a IT Help Desk Technician, BC Branch to join our team.
Responsibilities:
- Assist in completion of site surveys, remote installation of drivers and software;
- Respond to requests either in person, over the phone, email, Teams or through the help desk system;
- Respond to email messages from customers and end users seeking support;
- Remotely resolve technical problems;
- Follow up with customers to ensure installation has been completed;
- Conduct post install surveys and follow up support;
- Provide technical assistance and support for incoming requests and issues related to Print, Scan to Email and related network connection issues;
- Ensure best practices are always followed.
Requirements:
- High School Diploma;
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
- At least 1 year’s experience working in a Help Desk environment;
- Good phone skills, with a professional demeanor;
- Working knowledge of common operating systems and software applications (Windows & Mac OS);
- Able to work in an extremely fast-paced dynamic environment;
- Demonstrate a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others;
- Strong trouble shooting skills. Such as, the ability to quickly learn, analyze, and troubleshoot new applications;
- IP Networking: Knowledge of IPv4 Addressing, DHCP, DNS, Wireless Networks.