Guest Relations Manager

Guest Relations Manager Job Description Template

Our company is looking for a Guest Relations Manager to join our team.

Responsibilities:

  • Ensures guests receive an accurate answer to their questions and an immediate appropriate resolution to their issues;
  • Monitors and supervises the Guest Service team training;
  • Monitors complaints and incidents;
  • Manages directly and effectively the Guest Service team;
  • Maintains a close working relationship with all heads of departments to efficiently handle any issues;
  • Ensures all financial transactions and cash floats are correctly processed and recorded.

Requirements:

  • Knowledge of Fidelio Cruise System is an advantage;
  • Possess a valid passport and when possible a seaman book copy;
  • Initiative and proactive approach;
  • Fluent English, oral and written and 3 additional European languages (Italian, Portuguese, German, Spanish and French);
  • Extensive experience in a 4/5 star hotel or resort;
  • Excellent organisation and managerial skills;
  • Proficient use of Microsoft Office and Publisher;
  • A recognised medical certification is required before starting to work on board;
  • Cruise industry experience is an advantage;
  • Problem solving and stress tolerance;
  • Excellent communication and customer care skills.