Guest relations manager Job Description
Guest relations manager Job Description Template
A Guest Relations Manager oversees all aspects of a guest's experience, ensuring satisfaction through superior service. Responsibilities include managing complaints, improving guest engagement, and coordinating front-desk activities.
Responsibilities:
- Develop and maintain strong relationships with guests to ensure their satisfaction
- Respond to guest inquiries and complaints in a timely and professional manner
- Coordinate with other departments to ensure a seamless guest experience
- Train and supervise guest relations staff
- Create and implement guest relations policies and procedures
- Monitor guest feedback and implement changes to improve guest satisfaction
- Organize and oversee special events and promotions to enhance the guest experience
- Collaborate with marketing and sales teams to develop strategies to attract and retain guests
Requirements:
- - Bachelor's degree in hospitality or related field
- - At least 3 years of experience in guest relations or customer service
- - Excellent communication and interpersonal skills
- - Strong problem-solving and conflict resolution abilities
- - Ability to lead and motivate a team
- - Knowledge of industry regulations and best practices
- - Proficiency in Microsoft Office and customer relationship management software
- - Flexibility to work weekends, holidays, and irregular hours as needed
