Client services manager Job Description
Client services manager Job Description Template
A Client Services Manager orchestrates customer service operations, develops client relationships, and implements customer satisfaction strategies. Key tasks include resolving client issues, managing service teams, and driving business growth.
Responsibilities:
- Develop and maintain strong relationships with clients
- Ensure client satisfaction and retention by providing exceptional service
- Resolve client issues and concerns in a timely and effective manner
- Collaborate with internal teams to deliver on client needs and expectations
- Identify opportunities for upselling and cross-selling services to existing clients
- Proactively seek new business opportunities and develop strategies to win new clients
- Monitor and analyze client performance metrics to improve service delivery
- Stay up-to-date with industry trends and best practices to enhance client services
Requirements:
- Excellent communication skills, both written and verbal, to effectively communicate with clients and internal teams
- Strong organizational and time-management abilities to manage multiple client accounts simultaneously
- Proven track record of building and maintaining client relationships through exceptional customer service
- Ability to analyze data and draw insights to improve client performance and satisfaction
- Experience in project management and leading cross-functional teams to deliver successful client projects
- Knowledge of industry trends and best practices in client services to continuously improve processes and offerings
- Bachelor's degree in business, marketing, or related field
- Minimum of 5 years of experience in client services or related field, with at least 2 years of managerial experience
