Client services coordinator Job Description
Client services coordinator Job Description Template
The Client Services Coordinator is a critical role responsible for delivering exceptional customer support in managing client accounts and ensuring satisfaction. They coordinate events, prepare reports, and provide administrative assistance to the sales and marketing team for optimal client service.
Responsibilities:
- Manage and oversee client accounts by building strong relationships with clients and ensuring their needs are met
- Serve as the main point of contact for clients, responding promptly to inquiries and resolving any issues that arise
- Collaborate with internal teams to ensure timely and accurate delivery of services to clients
- Create and maintain detailed client files and records, including contracts, orders, and invoices
- Prepare regular reports on client activities and performance, and present findings to management
- Assist with the development of marketing materials and promotional strategies to attract and retain clients
- Stay up-to-date with industry trends and best practices to provide clients with the most relevant and effective solutions
- Participate in team meetings and training sessions to share knowledge and improve client services
Requirements:
- Excellent communication and interpersonal skills to interact with clients and internal teams
- Strong problem-solving and conflict resolution skills to efficiently resolve client issues
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Attention to detail and accuracy in data entry and record-keeping
- Experience in a client-facing role and knowledge of customer service best practices
- Strong organizational skills to manage client accounts and maintain accurate records
- Ability to work independently and collaboratively as part of a team to achieve goals and meet deadlines
