Assistant Manager Rentals Job Description Template
Our company is looking for a Assistant Manager Rentals to join our team.
Responsibilities:
- Responsible for appropriate staff levels to meet requirements of the department while staying within budget;
- Refine and execute procedures related to store presentation;
- Handle customer comments/concerns/questions;
- Maintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guests;
- Cultivate an environment that supports staff and fosters employee development;
- Conduct a minimum of 2 performance reviews per season with all Seasonal Staff;
- Provide training resources for employees in POS, product knowledge, guest service, and sales;
- Act as a mentor who can train and lead a sales team with effective communication;
- Maintain merchandising and cleanliness standards;
- Support and work hand in hand with the Retail and Repairs departments;
- Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service;
- Direct customer interaction – Exemplary in all aspects of customer service;
- Achieve performance targets including speed, accuracy, guest satisfaction and profitability;
- Develop a sales and service culture to maximize profitability and guest experience;
- Develop staff through coaching and performance appraisals.
Requirements:
- flexibility;
- Team Leadership;
- Professional appearance and attitude;
- Customer Orientation;
- Familiarity with Ski, Snowboard and Mountain Biking equipment essential;
- Minimum 2 years of post-secondary study;
- Strong leadership, communication & organizational skills;
- Developing People;
- Planning and organizing;
- Proficiency in MS Office (Word, Excel, and Outlook) and Retail Pro Point of Sale;
- Collaborating for Success;
- Extensive customer service experience, ability to work effectively with a diverse range of people;
- Inspiring;
- Communication;
- Minimum 3 years rental experience, considered critical.