Assistant General Manager

Assistant General Manager Job Description Template

Our company is looking for a Assistant General Manager to join our team.

Responsibilities:

  • Responsible for managing disciplinary actions involving all gym level employees;
  • Manage, monitor, and evaluate the performance of all gym-related managers;
  • Work with GM to manage and maintain gym operational budget;
  • Oversee the sales process and systems;
  • Respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction;
  • Understand property and departmental financial goals and targets, and help achieve to the greatest extent possible;
  • Monitor the hiring, training and scheduling of all gym staff;
  • Ensure all brand standards are being maintained in each area of the property and encourage safe and efficient hotel operations;
  • Help the General Manager set clear performance expectations;
  • Responsible for ensuring that the facility is clean and operationally sound;
  • Other duties as assigned;
  • Help oversee the operation of all property departments;
  • Ensure all team members meet or exceed all brand requirements;
  • Approach all encounters will guests and employee in an attentive, friendly, courteous and service oriented manner;
  • Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team in collaboration with the Sales Manager.

Requirements:

  • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance;
  • Strong work ethic, integrity, and professional demeanor;
  • Above average computer skills, including the ability to learn new software easily;
  • Fully Bilingual (French and English);
  • Complete Krispy Kreme AGM Development course;
  • Must have availability to work weekends;
  • Able to set priorities, plan, organize and delegate;
  • Strong sales skills, possessing the ability to direct sales through company required outreach programs;
  • A degree or diploma in Hotel Management or equivalent;
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm;
  • Fitness industry experience preferred but not required;
  • Associate or Bachelor’s degree in business or related field with two years of management experience preferred;
  • Post Secondary Education strongly preferred;
  • Excellent written and verbal communication skills;
  • Self-motivation, creativity, and adaptability.