Technical Support Quality Assurance Manager Job Description Template
Our company is looking for a Technical Support Quality Assurance Manager to join our team.
Responsibilities:
- Participate in the maintenance of the WHC documentation to ensure that accurate and current information is available to both clients and agents;
- Participate in coaching and continuous training initiatives;
- Create, recommend or improve training or onboarding programs for team members;
- Recommend improvement vectors, coaching opportunities, and highlight exceptional work;
- Help resolve complex issues or escalated customer complaints.
Requirements:
- ITIL Certification;
- Redhat;
- LPIC;
- Management or leadership experience in support or customer service teams in a related field.