Arbitration Specialist Job Description Template
Our company is looking for a Arbitration Specialist to join our team.
Responsibilities:
- Accurately document customer claims & complaints;
- Be aware of industry trends with regards to arbitration policy including an awareness of competitor policy, NAAA policy and changes to these policies;
- Performs other duties as assigned by the Manager;
- Possess an intimate knowledge of auction arbitration policies and be able to advise customer of these policies and of the arbitration process;
- Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces;
- Maintain accurate and complete files on all customer claims, complaints and resolution details;
- Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller;
- Work closely with the TradeRev sales team to ensure continuity of communication and customer service;
- Ability to understand and resolve issues with regards to vehicle registration, liens and odometer disputes;
- Maintain communication with customers regarding arbitration status and timing;
- Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary.
Requirements:
- Must be well organized, multi-tasker, work well under pressure;
- Automotive Experience an asset;
- High School diploma or equivalent in education/experience;
- Knowledge of AMS an asset;
- 2-3 years of related experience in a related field;
- Proficient in Microsoft Office applications;
- Strong management and organization skills;
- Knowledge of health and safety practices and policies;
- Experience with automobile brands, equipment, mechanics and structure;
- Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution and auto auction experience is an asset;
- Must have a superior customer service and dispute resolution orientation;
- Effective report writing and composition skills required;
- High School Diploma or equivalent required; Bachelors degree preferred;
- Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook;
- Strong verbal and written communication skill required.