Arbitration Coordinator Job Description Template
Our company is looking for a Arbitration Coordinator to join our team.
Responsibilities:
- Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary;
- Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller;
- Work closely with the TradeRev arbitrators and sales team to ensure continuity of communication and customer service;
- Maintain accurate and complete files on all customer claims, complaints and resolution details;
- Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces;
- Possess an intimate knowledge of auction arbitration policies and be able to advise customer of these policies and of the arbitration process;
- Performs other duties as assigned by the Manager;
- Be aware of industry trends with regards to arbitration policy including an awareness of competitor policy, NAAA policy and changes to these policies;
- Accurately document customer claims & complaints.
Requirements:
- Knowledge of health and safety practices and policies;
- Strong management and organization skills;
- Experience with dispute resolution or automotive, mechanical or body shop; auto auction experience an asset;
- Experience with automobile brands, equipment, mechanics and structure;
- Ability to speak French fluently is an asset, but not a requirement, for this position;
- High School Diploma or equivalent required; Bachelors degree preferred;
- Effective report writing and composition skills required;
- Strong verbal and written communication skill required;
- Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook;
- Must have a superior dispute resolution orientation.