Service technician Job Description

Service technician Job Description Template

Service Technicians maintain and repair various types of equipment, ensuring optimal functionality. Responsibilities encompass diagnosing issues, replacing parts, performing tests, and providing technical support to customers. Expertise in troubleshooting and problem-solving is essential.

Responsibilities:

  • Perform regular maintenance and repair services on various mechanical and electrical equipment
  • Diagnose issues using diagnostic equipment and provide solutions to correct them
  • Communicate effectively with customers to understand their service needs and provide appropriate recommendations
  • Document all work performed and maintain accurate records of service history
  • Order and maintain necessary inventory of parts and equipment needed for repairs
  • Keep up-to-date with industry developments and advancements in technology to improve service quality
  • Ensure adherence to safety regulations and guidelines while performing service duties
  • Provide excellent customer service by resolving customer complaints and ensuring customer satisfaction

Requirements:

  • Prior experience as a service technician in a related field
  • Strong technical knowledge of mechanical, electrical, and electronic systems
  • Ability to read and interpret technical manuals, schematics, and diagrams
  • Excellent problem-solving skills and ability to diagnose and repair equipment issues
  • Proficiency in using hand and power tools
  • Strong communication and customer service skills to interact with clients and explain technical information
  • Willingness to work flexible hours and on-call shifts
  • Valid driver's license and ability to travel to different job sites as needed