Plumbing & Heating Service Manager Job Description Template
Our company is looking for a Plumbing & Heating Service Manager to join our team.
Responsibilities:
- Must be committed to customer service and able to handle all incoming service calls, emails, and be very well organized;
- Computer knowledge is necessary in emails, word, excel;
- You must have a pleasant outgoing personality, be able to work under pressure, and have good written and oral communication skills;
- Provide technical support to the field via smartphones;
- Responsible for organizing and dispatching service orders;
- Observes and enforces all safety and Company rules and regulations in the performance of duties;
- Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills;
- Assists the General Manager with data collection and report preparation;
- Accounting background would be a bonus;
- Be on-call or ensure someone is on-call for after hour calls;
- Maintain our current customer base and generate new business;
- Resolves customer issues and complaints to ensure customer satisfaction;
- Monitor the dispatch function for our service techs to ensure the appropriate technician is selected based on customer needs;
- A valid BC License and drivers abstract is necessary;
- Oversee technical support, customer service and quality assurance.
Requirements:
- Gas “B” Ticket;
- Journeyman Red Seal, Plumbing and Heating ticket;
- Journeyman Red Seal, Plumbing and Gas “B” Ticket;
- Technical and sales service background, for plumbing and heating, with minimum of 3 to 5 years of experience;
- Experience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledge;
- Excellent negotiation, communication and presentation skills;
- Have a pleasant outgoing personality and able to fit in with our team;
- Ability to pass a background check and drug screen;
- Backflow ticket;
- Consistent track record of meeting or exceeding annual sales objectives;
- Must be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines;
- Have good written and oral communication skills and be proficient with emails, word, excel;
- Minimum of 10 years of Service Management experience in the Plumbing and Heating industry in the Residential and Commercial sectors;
- Experience in hydronic & forced air heating, for boilers & furnaces is a must.