Field service technician Job Description
Field service technician Job Description Template
Field Service Technicians maintain, troubleshoot, and repair equipment on-site, ensuring optimal functionality. Responsibilities encompass diagnosing malfunctions, performing routine checks, and providing technical customer support. Expertise in mechanical systems and customer service is essential.
Responsibilities:
- Performing installation, maintenance, and repair work on a variety of equipment and machinery at customer locations.
- Troubleshooting technical issues and providing effective solutions to minimize downtime and maximize performance.
- Collaborating with customers to identify and understand their needs to ensure that service meets or exceeds expectations.
- Documenting all service calls, including work performed, parts used, and recommendations for future service needs.
- Managing inventory of parts, tools, and equipment in service vehicle to ensure that all necessary items are available when needed.
- Providing training and guidance to customers on the use and maintenance of equipment to improve efficiency and reduce the need for future service calls.
- Adhering to all safety protocols and maintaining a clean, organized work environment at all times.
- Continuously improving technical knowledge and skills through ongoing training and development opportunities.
Requirements:
- High school diploma or equivalent required, technical degree preferred
- Minimum of 2 years of experience in a related field
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Excellent communication skills and ability to work with customers in a professional manner
- Ability to work independently and manage time effectively
- Willingness to travel frequently and work flexible hours, including weekends and holidays
- Valid driver's license and clean driving record
- Physical ability to lift up to 50 pounds and perform manual labor as needed
