Field Service IT and Printer Technician Job Description Template
Our company is looking for a Field Service IT and Printer Technician to join our team.
Responsibilities:
- Provide technical assistance with computer hardware and software;
- Recommend hardware and software improvements;
- Resolve issues for clients via phone, in person, or electronically;
- Track customer issues and resolutions.
Requirements:
- Able to handle more than one responsibility at a time;
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience;
- Must work well independently, as well as follow directions;
- Previous experience in IT, customer service, or other related fields;
- Positive and professional demeanor;
- Ability to build rapport with clients;
- Ability to maintain and complete accurate record keeping and processing of paperwork;
- Able to work under deadline pressures;
- Lexmark, HP, Cannon, Xerox etc;
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures;
- Strong communication skills, organizational skills, and time Management;
- Computer skills including Microsoft Office Products, networking, and internet browsers;
- Strong troubleshooting and critical thinking skills.