Hosts and hostesses greet customers and manage reservations and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses provide menus after seating guests.
Host/Hostess Job Description Template
Our company is looking for a Host/Hostess to join our team.
Responsibilities:
- When immediate seating is limited, record guest names and number of people in party;
- Provide guests with estimated waiting time;
- Relay messages to servers and buspersons as needed;
- Accommodate special seating requests for guests whenever possible;
- Seat guest guests based on guest preferences and balancing of customer flow in service stations;
- Receive and assign guests’ reservations and tables;
- Taking care of the laundry;
- Manage financial statements and records;
- Maintains cleanliness and safety standards in reception and other areas, keeps lobby area guest ready;
- Serve at mealtimes : prepare breakfasts, aperitifs and drinks, describe the wine and cheese you serve;
- Escorts guests to their assigned table, delivers and presents menus to all guests;
- Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations;
- Promotes specials with enthusiasm and confidence;
- Accept payment from guests for food and beverages;
- Give a warm welcome to the guests : take care of them and anticipate their needs.
Requirements:
- Graduation of secondary school is required;
- Outgoing and confident, comfortable promoting items and services;
- Well organized and efficient, able to multi task;
- Able to communicate well with wide variety of people, adapts tone, builds rapport;
- Be able to communicate clearly and effectively in the predominant language(s) of our guests;
- Be able to work in a standing position for long periods of time (up to 5 hours);
- Team player, works productively with others;
- Experience is an asset. On the job training will be provided;
- No previous restaurant experience required;
- Must have exceptional grooming habits;
- High energy, shows a sense of urgency;
- Well groomed, smiles readily, good eye contact, friendly and polite, creates a great first impression.