Technical support Job Description
Technical support Job Description Template
Technical support professionals provide assistance and guidance to customers who are experiencing technical issues with software, hardware or other electronic devices. They troubleshoot, analyze and resolve problems to ensure customer satisfaction and provide exceptional service. Technical support professionals possess strong problem-solving and communication skills.
Responsibilities:
- Provide technical assistance to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Document and track issues in a ticketing system
- Collaborate with cross-functional teams to escalate complex issues
- Identify trends and patterns in technical issues and provide feedback to the development team
- Participate in on-call rotations to provide after-hours technical support
- Provide training and guidance to clients on the use of software and hardware
Requirements:
- Excellent communication and customer service skills
- Strong technical troubleshooting skills
- Familiarity with different operating systems and software applications
- Ability to work under pressure and meet tight deadlines
- Good time management and organizational skills
- Willingness to work in shifts and weekends
- Ability to work independently as well as part of a team
- Experience in technical support or a related field would be an added advantage
