Support technician Job Description
Support technician Job Description Template
A support technician is responsible for providing technical support and assistance to internal and external users. They troubleshoot computer systems, software, and hardware, diagnose and resolve technical issues, and ensure that systems are functioning properly. Strong communication and problem-solving skills are essential for success in this role.
Responsibilities:
- Provide technical support to customers via phone, email, and remote access
- Troubleshoot and resolve technical issues related to hardware, software, and network
- Document and escalate complex issues to senior technicians
- Provide training and guidance to customers on how to use software and hardware products
- Install, configure, and maintain computer systems and software
- Collaborate with other departments to resolve customer issues
- Stay up-to-date with new technologies and products to provide better support
Requirements:
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and within a team
- Familiarity with computer hardware and software
- Knowledge of networking protocols and concepts
- Ability to prioritize and manage multiple tasks simultaneously
- Willingness to work flexible hours, including weekends and holidays
- Experience using remote support tools and software
