Support engineer Job Description
Support engineer Job Description Template
Support Engineers troubleshoot technical issues, implement solutions, and maintain systems to optimize operations. Responsibilities include diagnosing software/hardware faults, providing timely solutions, and ensuring customer satisfaction.
Responsibilities:
- Provide technical support to users via phone, email, and in-person
- Diagnose and troubleshoot software and hardware issues
- Document and escalate complex issues to appropriate teams
- Collaborate with cross-functional teams to resolve customer issues
- Create and maintain support documentation for internal and external use
- Participate in on-call rotation to provide after-hours support
- Conduct training sessions for customers and internal teams
- Stay up-to-date with new technologies and industry developments to provide the best possible support
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field
- 2+ years of experience in technical support or customer service
- Strong troubleshooting skills and ability to solve complex technical issues
- Familiarity with operating systems such as Windows, Linux and macOS
- Knowledge of programming languages such as Java, Python and C#
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours and be on-call for after-hours support
