Customer Success Intern Job Description Template
Our company is looking for a Customer Success Intern to join our team.
Responsibilities:
- Engage in continuous learning opportunities;
- Navigate churn indicators and leverage Customer Satisfaction results to engage additional resources as needed;
- Ensure that all assigned accounts are engaged with meaningful communication that adds value to the Customer’s experience;
- Promote and drive platform adoption by collaborating with Customers on the creation of measurable goals aligned with their objectives;
- Work closely with our Product Support, Implementation and Retention Teams to ensure Customer success after their first 90 days;
- Maintenance of CSM business unit reporting tools, dashboards and reports (via EcoForce, ClicData, Excel);
- Align with stakeholders to ensure tools support operational requirements;
- Data analysis and presentation preparation;
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere;
- Create models to answer the business questions; validate and understand the conclusions.
Requirements:
- Bilingual in Spanish or French is an asset;
- Intermediate Excel skills;
- Experience with Account Management or Sales is an asset;
- Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels;
- Ability to manage multiple tasks/ projects simultaneously and engage in problem solving;
- Ability to adapt and thrive in a constantly changing environment;
- Completing a Bachelor’s degree in Business Management, Marketing, Communications, or Technology related field.