Customer service coordinator Job Description

Customer service coordinator Job Description Template

The role of a customer service coordinator involves managing and coordinating the customer service team to ensure high-quality service delivery. They are responsible for developing and implementing customer service policies and procedures, resolving customer complaints, and maintaining customer satisfaction levels. A customer service coordinator should possess excellent communication and problem-solving skills, as well as the ability to work well under pressure.

Responsibilities:

  • Answer customer inquiries via phone, email, or in-person
  • Maintain accurate customer records and update the database regularly
  • Coordinate with other departments to resolve customer issues and complaints
  • Provide customers with information about products, services, and promotions
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Monitor customer satisfaction levels and identify areas for improvement
  • Develop and maintain customer service policies and procedures
  • Train new customer service representatives and provide ongoing coaching and support to the team

Requirements:

  • Excellent communication skills both verbal and written
  • Strong problem-solving skills
  • Ability to multitask and work under pressure
  • Customer-focused attitude with a passion for delivering exceptional service
  • Proficient in Microsoft Office and experience with customer service software
  • Ability to work flexible hours and weekends if required
  • Strong attention to detail and organizational skills
  • Previous experience in customer service or a related field is preferred