Customer service coordinator Job Description
Customer service coordinator Job Description Template
The role of a customer service coordinator involves managing and coordinating the customer service team to ensure high-quality service delivery. They are responsible for developing and implementing customer service policies and procedures, resolving customer complaints, and maintaining customer satisfaction levels. A customer service coordinator should possess excellent communication and problem-solving skills, as well as the ability to work well under pressure.
Responsibilities:
- Answer customer inquiries via phone, email, or in-person
- Maintain accurate customer records and update the database regularly
- Coordinate with other departments to resolve customer issues and complaints
- Provide customers with information about products, services, and promotions
- Process customer orders, returns, and exchanges accurately and efficiently
- Monitor customer satisfaction levels and identify areas for improvement
- Develop and maintain customer service policies and procedures
- Train new customer service representatives and provide ongoing coaching and support to the team
Requirements:
- Excellent communication skills both verbal and written
- Strong problem-solving skills
- Ability to multitask and work under pressure
- Customer-focused attitude with a passion for delivering exceptional service
- Proficient in Microsoft Office and experience with customer service software
- Ability to work flexible hours and weekends if required
- Strong attention to detail and organizational skills
- Previous experience in customer service or a related field is preferred