CRM Marketing Coordinator Job Description Template
Our company is looking for a CRM Marketing Coordinator to join our team.
Responsibilities:
- Assist in execution of seasonal programs/campaigns including versioning and coding;
- Troubleshoot technical issues related to HTML templates and other aspects of execution;
- Assist in improving and documenting CRM processes and email/app best practices;
- Support the CRM Lead by providing recommendations on program innovation including A/B testing, new campaigns/programs, etc;
- Exercise your skills in project management, HTML/CSS, and Adobe Photoshop/XD to drive the tactical implementation of the CRM program;
- Setup and manage push notifications, in-app messaging, email communications and other CRM-related communications;
- Review, proofread, and refine copy to adhere to brand standards, maintain best practices, and ensure the communication is correct and error-free;
- Consolidate information from various sources to maintain calendars and status documents that keep stakeholders informed about CRM communications;
- Monitor results to ensure they are tracking against business goals, raising the flag to the CRM Lead as needed;
- Localize and version HTML files for supported countries and languages.
Requirements:
- You are a strong communicator who can work with cross functional teams from other channels of the business;
- You are always thinking in the shoes of the customer / consumer;
- Interest in learning new skills that will support the future the success of the CRM program;
- Bachelor’s degree in business, marketing, or communications;
- Understanding of customer lifecycle and ability to apply insights to marketing campaigns;
- Knowledge or willingness to learn UX design for email, Adobe Photoshop, and Adobe XD;
- You inspire breakthrough thinking and continuous improvement;
- You challenge the status quo, champion change, and can influence change in others;
- You remain highly flexible and adaptable when faced with ambiguity;
- You are innovative and creative, with a logical and methodical approach to problem solving;
- Your passion for your work is paralleled by your passion for getting outside and living it;
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right;
- You are results-driven and have a passion for pursuing audacious goals;
- You effectively balance autonomy and collaboration;
- Excellent organizational skills with strong attention to detail.