Service advisor Job Description
Service advisor Job Description Template
As pointed by career experts in Forbes, a service advisor is responsible for guiding and assisting clients in addressing vehicle issues and maintenance needs. They diagnose problems, coordinate repairs, and maintain a high level of customer satisfaction. Additional duties include scheduling appointments and providing accurate time and cost estimates. Overall, service advisors play a vital role in ensuring smooth communication between technicians and clients.
Responsibilities:
- Provide exceptional customer service by greeting, listening, and assisting clients with their vehicle service needs
- Schedule appointments and communicate the status of repairs and maintenance to clients
- Act as a liaison between clients and the service department to ensure all concerns and questions are addressed
- Provide accurate estimates and recommendations to clients based on their vehicle needs and manufacturer guidelines
- Promote services and products offered by the dealership to clients
- Ensure all service records and documentation are accurate and up-to-date
- Follow up with clients to ensure their satisfaction with the service they received
- Stay up-to-date with industry trends and developments to provide the best possible service to clients
Requirements:
- Excellent communication and interpersonal skills to interact with customers
- Proficient in computer software and systems for recording and tracking customer service requests
- Knowledge and understanding of automotive technology and repairs
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills to identify and resolve customer concerns
- Flexibility to work weekends, holidays, and extended hours as needed
- Experience in customer service or a related field is preferred
- High school diploma or equivalent education level is required, and a degree in business or a related field is a plus.