Legal Operations Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for a detail-driven Legal Billing Specialist to join our growing Legal Operations Team. In this role, you will own the day-to-day of outside counsel and vendor billing across our matter management and eBilling platforms—reviewing invoices, enforcing our Outside Counsel Guidelines and negotiated fee arrangements, and keeping our legal spend accurate, compliant, and on time. The ideal candidate is tech-savvy, numbers-oriented, and thrives under recurring billing deadlines, bringing a collaborative and transparent approach to partnering with attorneys, law firms, and Finance. This is a billing-focused role that also supports the broader Legal Operations function.

Responsibilities:

• Prepare, review, and process outside counsel and vendor invoices; audit prebills and invoices, and flag rate errors, block-billing, math discrepancies, and billing-guideline violations before approval.
• Manage the day-to-day operation of the eBilling and matter management platform (Onit), including invoice intake, LEDES processing, rejections and appeals, accruals, and international / AP invoice processing.
• Enforce compliance with Lyft’s Outside Counsel Guidelines (OCG) and negotiated fee and alternative fee arrangements (AFAs); process write-offs, write-downs, and adjustments with clear documentation and audit trail.
• Manage timekeeper and billing-rate submissions and approvals; maintain accurate rate cards, matter budgets, and phase/task coding across the portfolio.
• Serve as the primary point of contact for billing inquiries and disputes; resolve discrepancies promptly by partnering with attorneys, law firms, and support staff.
• Partner closely with the Legal Operations eBilling Lead and with Finance / Accounts Payable on accruals, month- and quarter-end close, reconciliation, and payment status.
• Onboard outside counsel and vendors to our billing program, including engagement letters, budgets, and billing-guideline acknowledgment.
• Develop and iterate on spend metrics, dashboards, and benchmarking through data analytics to measure efficiency, surface trends, and identify cost-savings opportunities.
• Codify billing workflows into playbooks and intake templates; support platform efficiencies, configuration, testing, and report validation.
• Support broader Legal Operations initiatives and process improvements as needed.

Experience:

• A bachelor’s degree or higher preferred; coursework or a background in accounting, finance, or business administration is a plus.
• At least 2+ years of legal billing or eBilling experience in an in-house legal department, law firm, or both.
• Hands-on experience with an eBilling / matter management platform—Onit, Legal Tracker, Brightflag —and familiarity with LEDES invoice formats.
• Working knowledge of outside counsel billing guidelines, alternative fee arrangements, rate structures, and accruals.
• Strong Excel and analytical skills, with an eye for accuracy in high-volume, deadline-driven billing cycles.
• Understanding of financial management principles and process-improvement experience.
• Excellent communication and collaboration skills, with the ability to build relationships across the business and with external law firms at all levels.
• A proactive, entrepreneurial approach—recognizing needs, anticipating issues, and following through with a strong sense of ownership.
• Comfortable with new challenges and frequent change, with the ability to manage several priorities simultaneously.
• Experience with tools such as Ironclad, Evisort, Tonkean, and Google Suite is a plus.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits