Customer Education Manager Help Center

Lead customer education at BioRender remotely from Canada or the United States, using technical writing and instructional design skills. Build resources that help scientists learn effectively.As Customer Education Manager, you will own BioRender’s Help Center, Learning Hub, and training materials. You will create guides, videos, courses, and digital learning paths while improving content accuracy and discoverability. The role supports onboarding, feature adoption, and customer retention through scalable education.Key Responsibilities:
Own Help Center structure, quality, accuracy, and user experienceCreate guides, how-to content, videos, and training materialsUse search data and feedback to improve documentationPartner with Product, Marketing, and GTM teamsTrack learner engagement and feature adoption outcomesRequirements:
One or more years in technical writing or educationExperience owning and optimizing a help centerLife sciences background or scientific communication familiarityExceptional writing and editing skillsExperience creating customer guides and instructional videosShape BioRender’s customer education through documentation, learning content, instructional videos, and scientific communication expertise.
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