Manager, Product Delivery

Overview
The Manager of Product Delivery is responsible for leading the execution of the product roadmap, ensuring the timely and successful delivery of high-quality software solutions in a regulated healthcare environment. This role leads and develops a team of Product Owners, oversees backlog management and delivery processes, and partners closely with Product Management, Engineering, Quality Assurance, and other cross-functional teams to drive consistent and predictable results. The Manager establishes delivery standards, removes obstacles, and ensures product requirements align with business priorities, regulatory expectations, and organizational goals.Responsibilities
People leadership
Manage, coach, and develop a team of 4-10 Product Owners;
own hiring, onboarding,performance management, and career pathingSet consistent standards for backlog quality, acceptance criteria, refinement, and sprint readiness — including the compliance and traceability elements required for regulated deliveryBalance PO assignment and capacity across scrum teams as priorities shiftEnsure every PO is trained and current on HIPAA, PHI handling, and internal security and privacy policiesDelivery execution
Ensure every scrum team has a groomed, prioritized, ready backlog that reflects current roadmap commitmentsDrive predictable delivery: sprint and release commitments met, scope and sequencing decisions made deliberatelyOwn the handoff from product management — confirm requirements are understood, decomposed, estimable, and assessed for regulatory and privacy impact before work enters a sprintEscalate and resolve cross-team dependencies, blockers, and resourcing conflictsPartner with Engineering, QA, Security, and Scrum Masters on release readiness, validation status, and go/no-goRegulatory and compliance accountability
Ensure requirements and user stories carry the documentation regulated delivery depends on: clear acceptance criteria, traceability from requirement through test evidence, and rationale for changesEmbed privacy-by-design and least-necessary-access expectations into backlog definition — particularly for features touching PHI, PII, or payer and prescriber dataEnsure stories involving PHI specify data minimization, de-identification where feasible, encryption, retention, and audit-logging requirementsPartner with Compliance, Privacy, Legal, and Security on feature-level risk assessments, and ensure findings become tracked backlog items rather than verbal commitmentsEnsure change control and release documentation are completed as a condition of done, and that emergency or expedited changes still follow a documented pathProcess and practice ownership
Define and continuously improve the product delivery operating model — refinement cadence, definition of ready/done, intake, change control — so compliance obligations are satisfied by the normal workflow rather than by exceptionEstablish delivery metrics (predictability, cycle time, throughput, escaped defects, commitment accuracy, audit findings, compliance rework) and report on them to leadershipDrive consistency across teams without imposing uniformity where it doesn't helpStakeholder management
Serve as the primary point of accountability for delivery status, risk, and timeline communication to executives and business stakeholdersFeed execution reality back into roadmap planning — feasibility, sequencing, capacity, compliance effort, and tradeoffsScope of the role
Roadmap definition, market and customer discovery, pricing, and product strategy. Those sit with Product Management;
this role is their execution counterpart. This role is also not the compliance or privacy function — it is accountable for delivery conforming to the requirements those functions set.Qualifications
QUALIFICATIONS:
8+ years in product delivery, product ownership, or agile delivery leadership;
3+ years managing peopleDeep hands-on Product Owner experience in a scrum environment — has personally done the job wellDemonstrated experience delivering software in a regulated environment: healthcare, life sciences, financial services, or similarWorking knowledge of HIPAA Privacy and Security Rules and PHI handling obligations;
familiarity with SOC 2 and/or HITRUSTExperience with requirements traceability, change control, and audit support in an agile delivery modelTrack record improving delivery predictability across multiple teamsFluent in agile at scale (SAFe, LeSS, or a homegrown equivalent) without being dogmatic about itStrong written communication and executive-level reportingCompetencies
Delivery predictability measurably improved and consistently reportedBacklog quality and traceability standards defined and adopted across all teamsCompliance requirements consistently captured at refinement rather than discovered at release or auditClean audit support with no PO-side findings related to traceability or change documentationPOs operating with clear expectations and a visible development pathProduct Management trusts that what's committed gets delivered, and hears about risk earlyPhysical Demands And Work Environment
Occasionally required to standOccasionally required to walkFrequently required to sitContinually required to utilize hand and finger dexterityContinually required to talk or hearSpecific vision abilities required by this job include close vision and the ability to adjust focus.Pay Range USD $123,900.00 - USD $154,875.00 /Yr.
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