Ontario Telemedicine Specialist/Program Assistant

Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:
• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
o Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: June 24th, 2026

Ontario Telemedicine Specialist/Program

Assistant Assertive Community Treatment Team

Employer: CMHA Kenora Branch
Job Title: Ontario Telemedicine Specialist/Program Assistant
Work Location: Assertive Community Treatment Team
Employment Status: Full-Time, Permanent

Salary Range : $55,724 - $81,978 per year
For more information, please visit

Overview:
The Ontario Telemedicine Specialist/Program Assistant for the Assertive Community Treatment Team is to support the telemedicine services offered by the Canadian Mental Health Association Kenora Branch. The position supports improving access to healthcare by offering OTN virtual services to those within the Kenora Rainy River District. As a Registered Nurse or Practical Nurse, the position will also engage in nursing related duties within the team and organization. The Ontario Telemedicine Specialist/Program Assistant for the Assertive Community Treatment Team shall also participate as a member of the multi-disciplinary team and report to the Assertive Community Treatment Team, Team Lead and Chief Executive Officer of CMHA Kenora Branch. The Ontario Telemedicine Specialist/Program Assistant will coordinate the appointment schedules for the Assertive Community Treatment Team that may include travel to outlying communities within the district. In addition, the Ontario Telemedicine Specialist/Program Assistant will coordinate all appointments to the clients of the Assertive Community Treatment team for the treating Psychiatrists on contract. The Assertive Community Treatment Team Ontario Telemedicine Specialist/Program Assistant will also work with the Assertive Community Treatment Team, Team Lead, to ensure that program development, maintenance and evaluation, management and supervision of human resources, program and organizational quality improvement, risk management, monitoring staff scheduling, and required data collection are completed for the program.

Qualifications:
• Registered Practical Nurse or Registered Nurse
• Trained in or willing to train in NCompass system
• Familiarity with Ontario Telemedicine Network
• Familiarity with the Assertive Community Treatment Team model for Ontario
• Obtaining & Maintaining an OTN certification for providing patient care via telemedicine
• Knowledge of mental health/illness and mental health difficulties and treatment modalities
• Ability to Assess and evaluate and refer on to appropriate team professionals or OTN specialists
• Working knowledge of community resources and agencies
• Ability to work independently and in a team environment
• Computer literacy and recording skills
• Cultural Competence for diverse populations
• Able to work flexible hours based upon OTN/ACT Team demands
• Valid Driver’s License
• Criminal Records Check for vulnerable populations
• Certification in CPR and First Aid or willingness to obtain same

Duties:
• Adherence to all policies of the CMHA Kenora Branch including assurance of confidentiality of all client, personnel and organizational records and information
• Maintenance of professional qualifications and registration
• Responsible for delivery of a specialist role for Ontario Telemedicine Network including coordination of all specialist, training and individual events for CMHA Kenora Branch
• Responsible for organizing, coordinating and monitoring all non clinical operations including managing medical records, operating and coordinating the management information system, triaging calls and coordinating communication between team and clients.
• Provide receptionist activities
• Provide administration support to duties related to the operations of the organization as directed by the Team Lead and Chief Executive Officer
• Completion of audits as assigned by Team Lead and Chief Executive Officer
• Participate in providing medication administration and medical services
• Assessment of client needs and mental status and participate in the development of appropriate treatment plans
• Facilitate and monitor the implementation of client treatment plans
• Participate in daily staff meetings and treatment plan meetings
• Participate on specific Committees or task or work groups as assigned by the Team Lead
• Participation in ongoing training and education and application of new skills to practice
• Provide crisis intervention, advocacy
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
• Support regular nurse participation
• Participate and disseminate OTN training sessions to the entire agency
• Participate in meetings identified by the Team Lead and Chief Executive Officer in the development and sharing of telemedicine best practices and to support program monitoring and evaluation
• Ensure the appropriate and timely coordination of patient events and patient information
• Support patients that require telemedicine consultations that are not part of the agency with their events via OTN
• Work with patients and their virtual multidisciplinary teams to plan and support appropriate follow-up care
• Maintaining clinical competence in caring for patients across a broad spectrum of care, supporting the ethical delivery of care and ensuring compliance with PHIPA
• Responsible for self care
• Other duties as directed

How to Apply:
Please submit your cover letter and resume to: View email address on jobs.jobcopilot.com  
The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.