Technical Customer Success Manager Netomi

Elevate enterprise experiences as a Technical Customer Success Manager at Netomi. You will implement AI solutions for global brands like Delta Airlines and MGM, ensuring seamless integration and ongoing support. In this role, you'll need over six years of experience in Technical Customer Success or Account Management, ideally within B2B SaaS. Your responsibilities will revolve around client onboarding, ongoing support, and relationship management. Strong communication skills and a solid technical foundation are essential to educate clients on integrating AI solutions effectively. Key Responsibilities:

• Educate clients on integrating AI virtual agents
• Troubleshoot technical issues promptly
• Manage relationships and advocate for client needs
• Conduct training sessions for client teams
• Monitor performance and generate insightful reports

Requirements:

• Over six years in Technical Customer Success
• Proven startup culture adaptability
• Strong project management experience
• Solid technical knowledge and API familiarity
• Willingness to travel up to 30%

Deliver exceptional value by driving AI solutions at Netomi. #J-18808-Ljbffr