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Ai Support Systems Product Owner

MRI India

Winnipeg, MB
Shape AI-assisted support at MRI Software by building Agentforce capabilities, tuning deflection, and connecting knowledge systems with client service workflows.As Product Owner for Client & Digital Support, you will make AI useful in live support environments. The individual contributor role combines product ownership with direct configuration, prototyping, coding, and verification. You will work across Agentforce, Salesforce Service Cloud, knowledge platforms, chat, telephony, and ticketing tools to improve support outcomes.Key Responsibilities:
Build and tune agentic support and deflection capabilitiesGround AI experiences in reliable knowledge sourcesMeasure containment, accuracy, and escalation qualityDesign handoffs among Salesforce and support systemsPartner with leaders to drive adoption after launchRequirements:
Experience implementing Agentforce, Einstein, or comparable AI agentsHands-on Salesforce Service Cloud configuration expertiseKnowledge platform experience with Salesforce Knowledge or similarWorking knowledge of support tooling integrationsDemonstrated AI-assisted product and code deliveryBring AI support implementation, Salesforce knowledge, and rigorous verification to MRI Software’s Client & Digital Support product area.
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Vacancy posted 2 hours ago
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