Experienced Customer Care Representative (Veterinary Receptionist)

Job Responsibility:

Busy animal hospital seeking one experienced , full time, outgoing Customer Care Representatives/ Phone Line Jugglers/Greeters/Paw Shakers, we call Veterinary Receptionists). You will love to work with us in our fast paced, client-bond centered practice. The ideal candidate is a team player who demonstrates compassion and care to clients, patients, and co-workers alike. Must be able to work independently but also as part of a team, and have a strong client communication skills and work ethic. Knowledge of Avimark and Veterinary experience is preferred. We offer competitive wages, uniforms, health benefits, and pet discounts. If you want to be part of an amazing team, please tell us about yourself by including a cover letter, as well as your resume, and tell us why you want to be part of our team!

Our ideal candidate provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required .

Candidate Requirements:

• Exemplary customer service skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Thrives in a fast-paced environment
• Takes initiative and accepts accountability
• High school diploma or equivalent.
• Previous administrative experience, preferably within a healthcare setting.
• Familiarity with veterinary medical billing software is advantageous.
• Intermediate computer proficiency.
• Basic arithmetic skills.
• Ability to maintain confidentiality.
• Excellent organizational, time management, and multitasking abilities.
• Personable, empathic disposition.
• Capacity to work well during distressing situations.
• Ability to work shifts ranging between 8am and 8pm, Monday to Saturday.
• Bona Fida requirement: Able to lift 50 pounds

We offer competitive compensation and an exciting work environment. Benefits for F/T team members include medical/dental coverage, RRSP match, paid sick days, uniform allowance and a generous pet discount.

Experience is a must at this time. This is a permanent position, not seasonal.

Applications must be received via Indeed only. Drop-off or emailed resumes will not be considered.

We look forward to hearing from you!

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $17.00-$20.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• St Thomas, ON N5P 3T2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Tell me why you think you would be the best fit for this position.
• Do you have any education relating to this position? If so, please list.

Education:

• Secondary School (required)

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Animal: 1 year (preferred)
• Customer Service: 1 year (required)

Work Location: In person