Agile Product Owner Contact Center

Momentum Financial Services Group

Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.Key Responsibilities:
Translate customer, business, regulatory, and technology requirementsMaintain epics, features, user stories, and acceptance criteriaMake primary decisions on backlog prioritizationParticipate in planning, refinement, reviews, and retrospectivesUse metrics to identify and address customer friction pointsRequirements:
Five-plus years of relevant product ownership or analysis experienceDemonstrated Agile delivery and backlog prioritization experienceUnderstanding of customer journeys and service performance metricsExperience with CCaaS, omnichannel servicing, or CRM integrationsBachelor’s degree or relevant Agile certification is acceptedUse Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Agile Product Owner Contact Center in Winnipeg, MB vacancy

Product Owner, Contact Center Pod
$110k - $120k per year
...term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million... ...position is between C$ 110, 000 to C$ 120,000The Job: Product Owner, Contact Center Pod The Product Owner, Contact Center Pod is responsible for...
Suggested
Momentum Financial Services Group
Winnipeg, MB
1 hour ago
Agile Product Owner
Official Internal Job Title Agile Product OwnerDirection Gestion des identités et des accèsPourquoi ce poste est important Contribue... ...suivi les formations équivalentes en Agilité (SAFe® Product Owner/Product Manager, PMI Professional in Business Analysis (PMI-PBA...
Suggested
CIE_101 Beneva Inc.
Winnipeg, MB
1 hour ago
Director Of Product-Ai & Contact Center
$170k - $225k per year
Director of Product-AI & Contact CenterCONTACT CENTER TECHNOLOGY EXPERIENCE IS A CORE REQUIREMENT FOR THIS ROLE. Candidates must have demonstrated success... .... Establish and mature product operating models, Agile delivery practices, and governance frameworks. Influence...
Suggested
Vaco LLC
Winnipeg, MB
1 hour ago
Agile Product Owner Financial Services
Apply agile product management expertise at Fidelity in Toronto’s flexible hybrid environment, collaborating across time zones with offshore... ...teams. Guide delivery for Wealth Digital Experience.As Product Owner, you will manage priorities and delivery for a cross-functional...
Suggested
Fidelity Canada
Winnipeg, MB
1 hour ago
Digital Product Owner Banking Agile
Digital product ownership and agile delivery define this opportunity with Insight Global for a Big 5 banking client. Lead teams through delivery.As a Digital Product Owner, you will execute an established roadmap for a digital business banking product. The work emphasizes agile...
Suggested
Insight Global
Winnipeg, MB
1 hour ago
Call Center & Contact Center Professionals
...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role...
Full time
Hire Resolve.com
Winnipeg, MB
more than 2 months ago
Director Of Contact Center Product Ai
Lead contact center product strategy and AI modernization remotely across the United States, with deep enterprise technology experience required.This Director-level Product Management leader owns vision, roadmaps, portfolio priorities, and measurable outcomes for customer service...
Vaco LLC
Winnipeg, MB
1 hour ago
Product Owner - Small Business Insurance (Agile)
TD Bank Group in Markham, Ontario seeks a Product Owner I for Small Business Insurance on the Guidewire Policy & Billing platform. You will... ...translate customer needs into epics and user stories, and drive agile delivery with cross-functional teams. You bring undergraduate degree...
TD Bank Group
Winnipeg, MB
1 hour ago
Product Owner & Analyste D’affaires - Aérospatial, Agile
AmeXio recherche un Product Owner / Analyste d’affaires pour accompagner un leader aérospatial dans la traduction des besoins métiers en exigences... ...techniques et les utilisateurs finaux au sein d’un cadre agile. Vous contribuerez à définir la vision produit, prioriser les besoins...
Amexio
Winnipeg, MB
1 hour ago
Product Owner Agile - Gouvernance D'Identités Et Accès
Beneva recherche un Responsable de produit agile à Montréal pour maximiser la valeur des solutions de gouvernance des identités et des accès (GIA). Vous recueillerez besoins et contraintes, orienterez l’évolution du produit et prioriserez le carnet de produit en collaboration...
Beneva
Winnipeg, MB
1 hour ago
Strategic Digital Product Owner - Agile Roadmaps & Delivery
A media company is seeking a seasoned Digital Product Owner to lead scrum teams and ensure the timely delivery of product solutions. You will... .... This role requires excellent communication and organizational skills, with expertise in Agile methodologies. #J-18808-Ljbffr
Epoch Recruiters
Winnipeg, MB
1 hour ago
Ivr Contact Center Engineer
Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony... ...of APIs, web services, and integrationsFamiliarity with Agile and Scrum methodologiesStrong project and stakeholder management...
Apptoza Inc.
Winnipeg, MB
1 hour ago
Product Owner — Small Business Insurance (Agile Backlog Lead)
TD Insurance is seeking a Product Owner I for Small Business Insurance to define, prioritize, and deliver capabilities on the Guidewire Policy... ...measurable business outcomes. You will manage delivery across Agile ceremonies, collaborate with stakeholders, and ensure alignment...
TD
Winnipeg, MB
1 hour ago
Product Owner
$115k - $130k per year
...Developers, Data Analysts, UX Designers, Product Owners, IT Operations and we’re growing fast!... ...priorities, and delivery coordination across agile teams. Translate business problems,... ..., continuous improvement, and user-centered thinking across teams. Support EllisDon...
EllisDon Corporation
Winnipeg, MB
1 hour ago
Lead Product Owner
...that support academic operations. We are agile, cross-functional teams of analysts, developers... ...improvement. Our focus is building user-centered IT solutions that simplify processes,... ...’s mission.About the RoleThe Lead Product Owner is responsible for driving the design and...
Simon Fraser University
Winnipeg, MB
1 hour ago
Salesforce Product Owner
...impact, starting with putting people at the center of everything we do. Every team member... ...Position DescriptionThe Bridgenext Salesforce Product Owner plays a critical role in the success of... ...teams through execution, adapting the Agile approach to the needs of the engagement....
Bridgenext
Winnipeg, MB
1 hour ago
Product Owner
...causes through the Rexall Care NetworkReporting to the Digital Product Manager, the Product Owner will lead the definition and delivery of new digital... ...teams can build against without ambiguity.Experience with Agile/Scrum methodologies and tools (e.G., Jira, Confluence), including...
Rexall Pharmacy Group Ltd.
Winnipeg, MB
1 hour ago
Product Owner
...management professionals to improve their productivity, enhance their client relationships,... ...employer.Position Job Overview As a Product Owner, you will play a strategic role in guiding... ...up-to-date OpenAPI/Swagger documentation.Agile Lifecycle: Actively participate in all ceremonies...
CROESUS FINANSOFT INC.
Winnipeg, MB
1 hour ago
Product Owner
Insight Global is seeking a Digital Product Owner for a Big 5 banking client. This role focuses on executing and delivering on an established... ...and technology integration with the platforms. You will lead agile teams through the development lifecycle and ensure timely delivery...
Insight Global
Winnipeg, MB
1 hour ago
Senior Aws Contact Center Engineer
Lead AWS cloud engineering for Amazon Connect contact centers, applying CloudFormation, AWS CLI, and security practices across production environments.This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon...
Rubicon Path
Winnipeg, MB
1 hour ago
Salesforce Product Owner
...Our partner is looking for a Salesforce Product Owner based in Canada. As a Salesforce Product... ...You will manage product backlogs, guide Agile execution, and ensure that solutions deliver... ...AppExchange. Knowledge of user-centered design principles, design thinking, and the...
Jobgether
Winnipeg, MB
1 hour ago
Product Owner
...challenges, an office dog, lounge areas, and more! The OpportunityThe Product Owner, Tax & CAMA supports outcomes across online checkout, gateway... ...supporting delivery of digital product features in an Agile/Scrum environment. Interest in public‑sector clients, accessibility...
CATALIS
Winnipeg, MB
1 hour ago
Product Owner
...gestion de produit numérique Solide maîtrise de la gestion de backlog et de la rédaction de user stories Expérience en environnement Agile/Scrum Connaissance des produits alimentés par l’IA et l’IA générative Capacité à collaborer avec des équipes multidisciplinaires...
Astek
Winnipeg, MB
1 hour ago
Product Owner
$110k - $160k per year
...software company with a powerful suite of unique products that have already achieved a significant... ...(Monday, Wednesday and Friday) to support agile ceremonies, collaboration with... ...or 4+ years of experience as a Product Owner and/or Product Manager in agile/Scrum environments...
AirTek Indoor Air Solutions, Inc.
Winnipeg, MB
1 hour ago
Product Owner
$115k - $125k per year
Job Description We are seeking an experienced Product Owner to support our Canadian conveyancing portfolio, with a specific focus on our... .../ Business Analyst in software development context. Strong Agile delivery experience, including backlog ownership, refinement, sprint...
Dye & Durham Corporation
Winnipeg, MB
1 hour ago
Product Owner
...required but nice to have)Position Overview Seeking Senior Product Owner with a strong background in data driven products and experience... ...coordination between business and technical teams.Participate in Agile ceremonies, including sprint planning, backlog refinement, and...
Experis
Winnipeg, MB
1 hour ago
Product Owner
...role in the decisions that shape the evolution of a strategic product? As a Product Owner, you will contribute to the evolution of solutions that... ...comparable backlog management tool and is comfortable working in an Agile environment. Has advanced proficiency in French and...
iA Groupe financier
Winnipeg, MB
1 hour ago
Product Owner
...must be located in either Calgary AB or Edmonton AB. Job SummaryThe Senior Product Owner is an individual contributor who provides product leadership through influence for an Alberta SAP agile delivery team. Working across business and technology functions, the role translates...
Radiant Systems Solutions, Inc
Winnipeg, MB
1 hour ago
Product Owner
Role Description The Product Owner role at Instrux is a full-time role based in Montreal, QC. The Product Owner will work closely with stakeholders... ...collaboration with developers and UX design teams; Lead Agile ceremonies and ensure acceptance criteria reflect the intended...
Instrux
Winnipeg, MB
1 hour ago
Google Cloud Contact Center Engineer
Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and clear technical documentation... ....Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved...
Miratech
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Agile Product Owner Contact Center. Be the first to apply!