Patient Care Manager (British Columbia-Remote)

Position Type:  Full-time

Department: Clinic Solutions

Work Location:  Remote- British Columbia

Work Hours: Monday to Friday Standard Office Hours – Either 8am – 4pm or 9am -5pm (PST)

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include  Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country


• State-of-the-art facilities to provide high-quality products and services


• The opportunity to be a part of a winning, high-performing team


• Collaborative, engaging workplace culture – we are passionate about our people!


• Flexible working environment that promotes a healthy work-life balance


• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued


• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Patient Care Manager is an integral part of the Clinic Solutions Team, responsible for the coordination and delivery of services related to patient care offered by Sentrex Health Solutions. The Patient Care Manager is responsible for managing patient care, acting as a primary point of contact for healthcare teams responsible for patients within Inflammatory Bowel Disease. The PCM is responsible for coordinating information between team members and respective PSPs. The Patient Care Manager ensures that the patient’s journey on treatment and during monitoring has coordinated care that is non-delayed, accurate, safe, and ensures seamless flow for continuation of care. This role involves direct interactions with patients, insurance companies, public healthcare, pharmacies, physicians, and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication, reinforcing patient education and evolve collaborative care.

  A Day in the Life (What you will do here):

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.


• Process data entry activities of pertinent information received at different points of contact during the delivery of services.


• Provide support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management.


• Prepare for and attend extensive, specialized training sessions for specific therapies.


• In person and virtual support (including adherence support both inbound and outbound as needed).


• Review patient files prior to treatment to capture medical history.


• Document and maintain patient records to ensure treatment history is adequately captured.


• Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.


• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.


• Participates in ongoing internal and/or external continuing education activities.


• Responsible for scheduling appointments and coordinating with external parties to schedule patients


• Participates in telephone consultations and virtual meetings/training sessions as required.


• Work collaboratively within multidisciplinary health care team providing oversight.


• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.


• Provide ongoing support on disease state or product related questions.


• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.


• Report and document Adverse Events as per training per Pharmacovigilance requirements.


• Adhere to Sentrex policies and procedures.


• Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and administration of product.


• Additional duties as assigned by the manager.

  What you need to ensure you are set up for success:

• Minimum 2-4 years of experience of clinical experience (preferred)

• Licensed RN or LPN in British Columbia (preferred) OR Previous experience working within a specialty pharmacy or patient support program considered a strong asset.


• Experience working directly with Physicians, with a comprehensive understanding of patient flow

• Confident and experienced with using Excel, Outlook and Word

• Strong organizational skills with the ability to handle changing priorities effortlessly and independently.


• Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.

• Experience in Neurology, Immunology, Oncology, Gastroenterology or Rheumatology a strong asset


• Understanding of the pharmaceutical industry an asset


• Effective interpersonal skills


• Strong organizational skills and attention to detail


• Ability to meet deadlines and be flexible with patient and HCP requirements

• Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.

• Ability to communicate effectively both orally and in writing


• Adhere to Sentrex Policies and Procedures

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.


• You are highly adaptable with a track record of success during times of growth and organizational change.


• You have a proven track record of developing trust and influence at multiple levels.


• You demonstrate an impactful and candid communication style.


• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. 

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement


• Wellness Program (5 paid days off for your well-being!)


• Paid Sick Days


• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance


• RRSP Matching Program


• Employee & Family Assistance Program


• The anticipated base salary/hourly rate range for this role is 85K to 105K annually. The final base salary will be determined based on relevant experience, skills, and internal equity. 

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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