Patient Support Specialist Montreal

Support Canadian patients for Hims & Hers in Montreal through empathetic email and chat communication. Follow a structured hybrid schedule with weekend remote work.As a Patient Support Associate, you will provide accurate, patient-focused assistance across Canada. You will work with Support and Operations teams in a telehealth environment. The position involves customer service platforms, product knowledge, and communication that builds patient trust.Key Responsibilities:
Respond to patient requests through email and chatNavigate customer service platforms and support toolsBecome knowledgeable about Hims & Hers productsContribute to patient experience goals and KPIsImprove patient journeys with CX leadershipRequirements:
At least one year of customer-facing experienceNative English fluency with strong communication skillsAccuracy and attention to detail in documentationAvailability for weekends, evenings, and holidaysProfessional French proficiency preferred, not requiredBring empathetic communication, customer service, and telehealth support skills to Hims & Hers patients across Canada.
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