Director Of Member Relations And Engagement

The Newfoundland and Labrador Medical Association (NLMA)
is a member-based organization that serves as the collective voice for more than 2,000 physician members practicing in hospitals, community clinics, long-term care facilities, and academic settings, as well as medical learners and those who have retired from the profession. As a member-driven, non-profit organization, we represent the political, clinical, and economic interests of the medical profession and advocate for equitable access to quality care for all.
What You’ll DoReporting to the Executive Director, the
Director, Member Relations and Engagement
is responsible for leading the development and implementation of the organization’s member relations function, with a strong focus on member engagement, trust-building, and responsive support. This is a unique opportunity and new strategic leadership role that will help formalize, coordinate, and strengthen work currently supported across the organization. The role is critical to strengthening relationships with our members (physicians, residents, and medical students), ensuring members feel heard, supported, and connected to the organization’s strategic plan and mandate.
You will spend your time designing and delivering member engagement strategies, facilitating physician groups, supporting onboarding and member experience initiatives, and translating member feedback into actionable recommendations for leadership. The role combines strategic planning with hands-on relationship management and issue navigation. You will partner closely with operational teams on membership data, track incoming and emerging issues and concerns, and lead the development of the systems, processes, and resources required to establish and grow a high-functioning and sustainable member relations function. This includes assessing capacity requirements, developing service models and workflows, implementing service standards, and supporting the growth of the team over time to ensure members receive timely, responsive, and high-quality support.
Your leadership will allow you to bring a strategic, innovative mindset and shape the member relations function from the ground up. You are energized by the opportunity to create something new, translating vision into practical systems and processes that strengthen the member experience and position the Association to meet the evolving needs of physicians, residents, and medical students.
Responsibilities include but are not limited to:
Member Engagement Strategy:
Lead the design and implementation of member engagement strategies that strengthen relationships with members, increase participation in programs, services, and events, and build a diverse pipeline of physician leaders for committees, governance bodies, and the Board of Directors .
Member Advocacy and Support:
Serve as a senior, trusted point of contact and issue navigator for member relations matters, coordinating responses across teams, helping members navigate complex systems and processes, and ensuring concerns are addressed professionally and effectively.
Strategic Advice and Issue Management:
Identify emerging health system issues, assess their implications for members and organizational priorities, and translate member input into recommendations and strategic action.
Collaboration & Stakeholder Engagement:
Build trusted relationships with physicians, physician leadership structures, and external partners;
represent the organization on committees and stakeholder tables;
and support coordinated, member-centred approaches across the organization.
Team Development and Capacity Building:
In collaboration with senior leadership, establish and grow the member relations function, assess capacity needs, support recruitment and onboarding as appropriate, and provide leadership and mentorship as the team evolves.
Onboarding and Member Experience : Oversee and improve the member onboarding experience, ensuring new members are welcomed, informed, and connected early, and partner with internal teams to align related materials, processes, and communications.
Operational Partnership and Coordination:
Use member data and engagement information to inform planning, reporting, and decision-making;
align member relations efforts with advocacy, negotiation, legal, communications, and programming functions;
and support consistent processes for tracking concerns, themes, and follow-up actions.
Who You AreYou bring a strong understanding of stakeholder engagement, community-building, and change management, with the confidence to navigate a complex, and often high‑pressure membership environment.
You are a skilled communicator who brings sound judgment, emotional intelligence, and resilience to difficult discussions. You understand the realities of the physician experience, including the pressures of clinical practice, administrative burden, system change, professional uncertainty, and member frustration.
You listen with empathy, build trust in challenging circumstances, manage expectations realistically, and create meaningful pathways for member input, engagement, and follow‑through, strengthening members’ connection to the Association and confidence in its advocacy.
What You’ll Bring
Bachelor's degree in a relevant field, or an equivalent combination of education and experience. Educational backgrounds in health administration, health policy, community development, organizational development, change management, public administration, or related disciplines would be considered assets.
Minimum of 7 years of senior leadership experience in member relations, physician engagement, healthcare administration, professional associations, advocacy, public affairs, or related field.
Demonstrated experience working directly with physicians, healthcare teams, health system leaders, or professional stakeholders, with a strong understanding of clinical practice, healthcare delivery, physician wellbeing, and health system transformation.
Proven ability to build trusted relationships, facilitate complex or sensitive discussions, navigate conflict, and support members through challenging situations with professionalism, empathy, and sound judgment.
Proven success in translating member feedback and emerging issues into practical recommendations that inform advocacy, policy, service improvement, and organizational decision‑making.
Exceptional communication, facilitation, relationship‑building, and interpersonal skills, with the ability to establish credibility across a diverse physician membership. Including the ability to navigate sensitive issues, and support individuals through challenging or emotionally charged situations with professionalism, empathy, and sound judgment.
Proven experience in change management, organizational transformation, culture change, healthcare system reform, or stakeholder‑facing initiatives, including developing programs, processes, service models, or teams that build organizational capacity and respond to evolving member needs.
Strong understanding of member‑based, professional, healthcare, labour, or advocacy‑focused organizations and the importance of member trust, responsiveness, accountability, and effective member service.
Familiarity with physician advocacy, negotiations, health policy, compensation models, or healthcare governance would be considered a strong asset.
Valid Drivers License is required.
Must be legally entitled to work in Canada.
What We Offer
Make a meaningful impact on physicians, patients, and the health care system across Newfoundland and Labrador.
Work with a collaborative, inclusive, and values‑driven team.
Professional growth and development opportunities.
Fair and equitable compensation aligned with market.
Competitive annual leave offerings (starting at 20 days per year).
Comprehensive health, dental, life, and accidental death & dismemberment insurance.
Parental leave program and Employee & Family Assistance Program (EFAP).
Wellness benefits, including Health Spending and Healthy Living Accounts.
PositionFull-Time, Permanent.
Location & Working ConditionsSt. John’s, Newfoundland and Labrador. This role may be performed remotely or from an NLMA office, subject to operational requirements and NLMA workplace policies.
This is a member‑facing leadership role within a small, collaborative team, with regular interaction with physicians, physician leaders, medical learners, and health system partners across the province. The work takes place in professional office, remote, and outreach environments and involves frequent virtual and in‑person meetings, presentations, engagement activities, events, and travel.
Hours & TravelThe standard workweek is Monday to Friday, 9:00 a.M. to 5:00 p.M., though a flexible workweek helps provide work life balance and helps mitigate the impact of overtime and travel. This is a member‑facing role and requires attendance at meetings outside regular business hours, including evenings and occasional weekends.
Application Close DateSunday,November 15th, 2026, 11:59PM Newfoundland time.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
The NLMA is committed to a work environment that celebrates and encourages diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Individuals with disabilities will be provided accommodation to participate in the recruitment process, and to perform job duties and avail of employment benefits.
If you require reasonable accommodation to take part in the employment process, please call View phone number on ca.hrm.tc or send an email to View email address on ca.hrm.tc and we will contact you to discuss the nature of your request.
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