Senior Partner Manager Vendor Operations

Lead global BPO vendor performance at Affirm through analytical judgment, customer experience leadership, and cross-functional operational execution. This remote-first role offers flexibility within the country of employment.As a senior Partner Manager within Operations, you will drive vendor excellence and transformation across a global network. Your work combines vendor management, data analysis, executive governance, and strategic planning. You will improve customer satisfaction while shaping long-term vendor strategy and leading initiatives spanning Operations, Compliance, Product, Risk, Training, QA, and WFM.Key Responsibilities:
Own customer experience, service-level, compliance, and QA outcomesLead executive vendor governance, QBRs, and escalationsUse data to diagnose gaps and prioritize interventionsCoordinate cross-functional rollouts, migrations, and regulatory implementationsDesign change programs supporting vendor readiness and adoptionRequirements:
8+ years in vendor, BPO management, or operationsStrong analytical skills and independent analysis capabilityExperience driving accountability through scorecards and governanceTrack record leading large cross-functional programsExceptional communication with internal and vendor executivesBring senior vendor operations leadership, analytical rigor, and customer experience focus to Affirm’s global partner network.
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